Store Info

PAYMENT:
All prices in AUD, including GST. We accept Credit Card / Pay Pal / After Pay. 

AVAILABILITY:
Unless otherwise stated, our products are usually custom-made and as such have production lead-times applied to them. If your purchase is time sensitive please contact us before purchasing.

FREIGHT:
All products are available for shipping Australia-wide (no international delivery available). Freight costs are calculated automatically at check-out, at reasonable rates. Product availability and delivery times are provided as an estimate only and as such we cannot be held liable for any delay in delivery. If you believe a product arrives damaged in transit please contact us immediately, claims will only be considered within 24 hours of receiving.  

CLICK AND COLLECT (NEW!)
We now offer the (free) option for In-Store Pickup. Simply order and pay online, and you will be able to pop into the TN Warehouse in Newcastle, NSW to collect. In-stock items will be ready within 24 hours. Please wait for confirmation email before collecting. Bring confirmation email and ID when collecting.

LOCAL DELIVERY (NEW!)
Free local delivery during lockdown! 10km radius from warehouse / in-stock items only. Weekly delivery schedule. Contactless to ground floor address. Large item to kerb only.

RETURNS & EXCHANGES:
Under the Australian Consumer Law, Tim Neve store does not give a refund or replacement if a customer simply changes their mind about a product, so please select carefully. Once an order has been placed, it cannot be cancelled. This is especially important as our products are special order or custom made. Event tickets like workshops are all non-refundable. The customer is only entitled to a refund (product cost only / less freight cost) or replacement for a major problem with a product. Tim Neve only sources quality products from reputable suppliers, but if you believe a product has a fault please contact us immediately. We do not accept any returns on sale items / discounted or discontinued items. Any returned item must be in perfect, unused condition with all packaging attached.

SALE ITEMS:
Discounts only apply to full-priced, in-stock items. All products are floor-stock or discontinued lines, so may have signs of being on display. Cannot be used in conjunction with any other offer.

All styled photography © Tim Neve - please do not reproduce.